FAQ
Q : Who are you?
A : We are want jp, leading cross-border e-retailer of any kinds of qualified Japan products. We are a group company of Yahoo Japan.
Q : Where are you located?
A : We are located at Shibuya Tokyo, and products are shipped out from our Shibuya warehouse to you.
Q : Is this product original / authentic?
A : All of products at want jp are 100% original / authentic. We source products directly from the maker / brand principals.
Q : How long is the delivery?
A : We usually ship out your order within 48 hours except weekends, and it will reach to you after 1-2 weeks via secure Lazada Global Shipping.
Q : Is Cash On Delivery available?
A : Currently, we dont have Cash On Delivery option. Whatever payment methods you see in the checkout are your choices.
Q : Is product warranty available?
A : Makers / Brands warranty is attached with the certain category products, but they usually support warranty only for domestic (Japan) buyers, not for overseas buyers.
Q : What should I make sure before purchasing cosmetic products?
A : For hygiene management, we do not accept returns or exchanges of cosmetics due to customer convenience.
Q : When I’d like to request return or refund, what should I do?
A : Please take a picture and send it to Customer Support Team so that we understand the reason for your return or refund request.
Q : Why does my order get cancelled from your end?
A : We may cancel your order due to supplier’s convenience.
Q : The item I have received is different from the product picture. Can you accept return or refund?
A : Actually, we can’t. Product pictures might be different from actual products. In addition, depending on the PC environment, the color may differ from the image. A package design might be changed without notice.
Q : I found an damage on the package. Can you accept return or refund?
A : With regard to product package flaws (such as scuffs and crushed es), we basically do not return or refund if there is no problem with the product inside.
Q : Are there any exceptions for refund/return?
A : In the following cases, we consider them as your fault and we may refuse a refund. In addition, if you request returns, the shipping fee may be d with you.
1 : You return the item without notifying us of your request.
2 : Difference found in color or size of your received item.
3 : The item is unsealed or a tag on the item is removed.
4 : Wrong order.
5 : The item , instruction manual or accessories are damaged or lost.
6 : You used the item once.
7 : Product performance or specs don’t meet your expectation.
?ONHAND AND READY TO SHIP?PAY TODAY SHIP TOMORROW- Please take a video upon opening the pouch, we will ask a video once you ask for a Return/Refund. (NO VIDEO REFUND)>Seller has no control during shipment. Rate us ?????(5 stars) if you are satisfied with us. If theres any concern with the received orders message us first before rating so we could assist you.
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