Q: Do I need to pay customs duties?
A: This is depend on Customs policy in your country, you may be charged customs duties and taxes for something purchased online. Buyers are responsible for custom duties. But usually you don’t need to deal with this problem.
Q: What do you declare to the Customs?
A: We normally declare the item as “Gift” to customer with lower price on the invoice/bill to help avoid custom duty, but if you have any request about declaration, please leave us a message in the order before shipment. (Customs clearance is especially strict in Israel, Ukraine, Belarus and Chile.)
Q: How can you guarantee the quality of your products?
A: We have professional staff and strict quality control system, in order to ensure the quality of our products, all the finished products will be checked and tested before shipping, and we’ll pack the parcel well enough, so please don't worry.
Q: Which logistic method will be used to send my order?
A: It will depend on your choice, but we recommend that you choose a logistics method that could provide you with tracking information so that the logistics will be safer and more accurate.
Q: How about the after sale service?
A: We have professional Engineer to support the after sale service, please feel free to contact us if you have any problem during use our product.
1. We accept Alipay, West Union and TT, all major credit cards which through secure payment process are accepted.
2. Payment must be made within 3 days, if you can’t check out immediately after action close, please wait a few minutes and retry payments.
3. Wholesale and drop shipping are both welcomed. For wholesale, we’ll offer discount or free express shipping which only takes 7-15 days to arrive. For drop shipping, we could send the goods to your customers directly and won’t leave information about us if you’d like to.
4. 12 months manufacture’s limited warranty for defective products. If you want to send back the defective products, please first contact us and send us pictures or video, we’ll discuss the method to solve this problem with you. (The buyer should return the product in the original conditions to us and should bear the shipping costs for return.)
1. As Aliexpress needs 6-24 hours for payment verification, we usually ship the item out within 2-5 days after the payment cleared.
2. Physical address is necessary, please make sure your shipping address is correct and do not leave PO BOX address, as we can’t delivery to it.
3. Do not authorize the shipping company to leave your package at your door at any circumstances, because this causes packages lost often.
4. When the shipping information show "Parcel arrives in destination country", the shipping company will take a call to ask buyer sign it, please don't missed, If you see any abnormalities in logistics, please contact seller at once, otherwise your package might be returned to seller, this is very important .
5. Please kindly do not give 1-3 low scores on shipping, because the oversea shipping will be affected by many factors, such as Customs processing, Post strike etc.
1. Buyer’s timely confirmation(within 3 days)after receiving the package will behighly appreciated!
2. Subscribe my store is the biggest affirmation to me.
3. Since your feedback is very important to our business’s development, we sincerely invite you to leave the positive feedback(Five Stars) for us if you are satisfied with our product and service.
4. Share my product listing to your social app(Facebook, Instagram or VK)will be awesome.
5. Feedback with pictures(If you could leave the feedback with video, that would be great!)will help more people who wants to buy this product, thank you.
