IMPORTANT TIPS: 

 1.  Our product prices and freight rates are set up .  If you buy a single product or multiple homogeneous products  ,  please click " Buy Now " .   If you want to buy multiple different products , please click " Add to Car " ,  This can save some packing freight . The system will calculate accurate shipping according to your address whether " Buy Now " or " Add to Car ".

2.  We are the  general agency of  "GOTOH" , "Alpha" , "WD" , "Wilkinson", "Floyd rose"  and so on   .   "GuitarFamily" is our own item that most products are made in Korea  ,   We promise all of the products in our store are genuine and high quality .  

 

 

 

 

ITEM REAL PICTURES:

 

About Us:

1. Welcome to Guitar Family. As the leader of China's Guitar parts saler, we have thousands of kinds of products, which almost come from Japan and South korea. Our products are competitive in price and superior in quality. We fight against with counterfeit and shoddy products.We hope that we can establish a long term cooperative relationship with Musical Instrumens Company and the salers in the world.If you have the product that competitive in price, you can contact us. We can sale it in Chinese market.  

2. If you need our products in a large quantity , you can contact us. We will give you a discount.

3. We are in limited stock , if you need the quantity extremely large , you need inform us. We will order it in advance.

Shipping & Return:

1. We shipping to worldwide, except some distant areas. International shipments are sent by China Post Air Mail , e-EMS  or  EMS  . Delivery time can be vary due to certain reasons, such as numbers of airlines to your country and processing speed of customs and post office.  The shipping time are as follows:

EMS : 7-20 business days 

                                   e-EMS:7-20 business days 

           China Post Air Mail: 20-60 business days 

 Through e-packet, you can follow the tracking information of your item in the link of www.track-trace.com. Pls consult your local post office whether they agree or not. 

2. Import duties, taxes, and charges are not included in the commodity price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

3. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.

Payment

1. We accept PayPal, alipay and bank remittance. As for the paid products ,we will arrange shippment within two days.  If you want to order it in a large quantity, you can contact us , we will give you a discount. Returns are acceptable, you can return any item within 14 days of receipt for a refund or a replacement of that item.  Please contact us for a referrence number if you'd like to return an item.  Please notice that buyers are responsible for the postage of returning, the items returned must be in their original condition, which includes tags and any packaging, and we'll only send the replacement or refund after we receive the returned item. 

2. We'll test all items to make sure they're in good condition before shipping, and they'll be packed carefully to avoid damage in transit.  However, we'll be fully responsible for DOA(Defective On Arrival) items, please contact us if you receive a defective item, we'll send you another one for free or issue full refund depends on  your choice. 

Contact & Feedback

1. We encourage customers to contact us  directly even if we may not answer you immediately because of the time difference. All questions will be replied within 12 hours in business days and we'll try best to reply within 24 hours in holidays.            

2. We'll leave positive feedbacks to buyers as soon as payment receipt, and we would be much appreciated if you can leave us your positive feedbacks and 5 star rating after you receive your items. Good feedbacks and ratings are very helpful for our eBay career.

3. Please DO contact us immediately if you're not satisfied with our products or service before leaving negative feedbacks, we'll try our best to resolve.