Customer Question and Answer
_x000D_Q: How to confirm whether this product fits my car or not?
_x000D_A: If not sure about the fitment, please contact and send us your car pictures, we will check fitment for you.
_x000D_Q: When can I receive the package after payment?
_x000D_A: It will take 5~10 working days to do inspection & packing & arranging shipment.
China post delivery time 20~30 working days.
EMS/DPD delivery time 15~20 working days.
DHL/Fedex/TNT/UPS delivery time 5~7 working days.
Q: Is this real 100% full carbon fiber material and dry carbon?
_x000D_A: Our goods are wet carbon, which is two layers fiberglass, one layer real carbon coated. Surface is carbon fiber, we also can provide 100% dry carbon for special items!
_x000D_Q: Is painting included/do you provide painting? (NOT for carbon fiber)
_x000D_A: Unpainted product is priming gray or black color. And we don't provide painting service. To avoid color difference and scratches, we highly suggest to paint it in your local car modification shop.
_x000D_Q: Is the installation accessories included In the package? How to install?
_x000D_A: 3M tape or screws are packed in the package as necessary, some parts just need 3M, some parts need screws, they will be sent as per the situation.
_x000D_We have installation instruction based on different parts, pleas refer to description.
_x000D_Q: What should I do if I am not satisfied the goods?
_x000D_A: 1) After receiving the goods, if you are not satisfied, you could contact our service girl for the return details.
2) If it is scratched little during shipping, we have repair instructions for you or returning back.
3) If it is damaged during shipping, we will make the full refund or exchange a new one for you.
All of our products will be double checked and packed before shipping, some parts are also packed by plywood case in order to protect the products well, if the goods are still damaged during shipping by rude shipping company, please kindly inform us timely, we will help you solving every problem.
_x000D_Q: What should I do if I receive a product which I can not fit on my car?
_x000D_A: If you can not fix the product on your car, please kindly inform us timely, and send us the details of the installation pictures, as well as your car pictures, we have professional technical engineer to help you.
_x000D_Q: How much tax we need to pay?
_x000D_A: In European countries: All the items need import duty and VAT. Item less than 150 euro, Aliexprsess will charge VAT when making order; item
_x000D_over 150 euro, if DPD no tax, if other shipping way you need to pay import duty and VAT when clearing customs.
Some other countries (USA, AU, CA etc.) : Aliexpress will charge VAT when making order.
